People Products

To purchase the McDowell range of herbal preparations for people you are required to consult with one of our staff herbalist who will then prescribe the most appropriate program for your condition.

McDowells Herbal preparations for people comply to the Australian regulatory guidelines for complementary medicines (ARGCM) which requires that individual preparations are formulated and dispensed on a per case basis and are to be manufactured under GMP (Good Manufacturing Practices).

Get a copy of the code here: https://www.tga.gov.au/sites/default/files/australian-regulatory-guidelines-complementary-medicines-argcm.pdf

The questionnaire and review process is not intended to replace the face to face consult setting. Any feedback provided by McDowells is not designed to replace the importance of a consultation with your Health Care Practitioner.

Please fill in all the questions and consider your answers carefully. The more information you provide, the more we can assist you to match your health concerns with our practitioner range. All information provided by McDowells is given in good faith and McDowells does not accept any responsibility for advice provided that is based on misinformation or incomplete information submitted by you.

Consent

Natural Medicines have been used extensively and are considered safe and effective when prescribed correctly. When prescribed and monitored by a qualified health care professional, supplements are an effective alternative to drug therapies. There are rare risks associated with the use of natural medicines and these include nausea, vomiting, diarrhoea, stomach discomfort, increased sensitivity, rashes, dizziness or a potential exacerbation of an underlying medical condition.

By submitting an online consultation, you acknowledge that you are aware of and understand the potential risks. You understand results are not guaranteed and do not expect McDowells to anticipate all potential risks and possible complications associated with your product selection, or any of the products recommended for you.

Animal Products

The range of McDowells herbal preparations for animals are manufactured and sold as excluded nutritional or digestive (END) products. Therefore, these products are excluded from registration with the APVMA (Australian Pesticides and Veterinary Medicines Authority).

Get a copy of the code here: https://apvma.gov.au/node/13021

The statements on this site have not been evaluated by the TGA or the APVMA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Our products are offered to assist with healing in the true sense of complementary medicine.

Products sold on behalf of other manufactures or distributors are sold on the basis that the supplier has complied to the appropriate regulatory requirements.

McDowells Herbal Treatments are committed to providing the best complimentary medicine products and advice for you and your pets. Should any of our products not meet your expectations please contact us to discuss the issues.

Privacy

Your privacy is important. This information explains how we comply with Australian privacy requirements.

McDowells system for complying with Australian privacy requirements includes:

  • our commitment to compliance with privacy requirements;
  • our policy and approach to privacy, as explained in this information;
  • our resources allocated to privacy, including our technology systems and services; and
  • our people and the training and education we undertake.

Collecting your personal information

Depending on your involvement with McDowells, we may collect personal information about you such as your name, your contact details, and other information about you such as your age and health.

We collect this information when you contact us, or when we ask you for it and you, or others on your behalf authorised by you, provide it to us.

Where you prefer that we do not collect your personal information, we may not be able to assist you or provide services or undertake activities that we would otherwise provide or undertake.

Where reasonably possible, we seek to work with information and records from which personal information has been removed.

When we use and disclose personal information, in addition to complying with privacy laws and requirements, we comply with applicable laws including those relating to our products.

We also collect information that may or may not include your personal information, through technology and tools that tell us when a computer or device has visited or accessed our content. Those tools include services from search engines and other companies that help us to tailor our content, products and services to better suit consumers and customers. Search engines provide facilities to allow you to indicate your preferences in relation to the use of those tools in connection with computers and other devices controlled or used by you.

Using your personal information

Generally, we use your personal information for our activities and business, and in our efforts to expand and improve our business. Examples include:

  • providing information about our products and services, including dealing with any enquiry or complaint; 
  • providing information to professional practitioners about our products and services, including about how our products might be of benefit to members of the public to whom they provide advice;
  • operating programs and forums in different media in which you are able to share information, including your personal information, with us and publicly (on the Terms applicable);
  • providing you with marketing communications, newsletters and alerts, surveys and invitations and offers for products including new products that may be of interest to you (and if we do so, we will provide you with a way to opt out);
  • to administer and manage promotions and competitions;
  • to determine if you are eligible for certain products, services or programs;
  • for a business or professional relationship, we may have with you;
  • if you apply for employment with us, to consider your application;
  • to evaluate our products and services, and conduct consumer research;
  • to amend records to remove personal information; andfor other everyday business purposes that involve use of personal information.

Storing and Disclosing your personal information

We use various systems and services to safeguard the personal information we store and use, as part of our business systems and processes.

We do our best to keep records of personal information up to date and accurate and not to keep personal information that is no longer needed.

We will not pass on your information to anyone outside of McDowells unless we are legally required to.

Contact with McDowells about your personal information

You may wish to contact McDowells to access your personal information, to seek to correct it or to make a complaint about privacy.

You can contact us via the contacts page on this website.

We will respond to your request for access to personal information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information).

For complaints about privacy, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint.

You agree that the law of the State of New South Wales, Australia governs these conditions and any claim or dispute that you may have against us. You further agree that any disputes or claims that you may have against us will be resolved by a court located in the State of New South Wales.

Delivery

We use Shippit as our delivery agent.

We care about customer service, that’s why we have chosen Shippit to deliver your purchase. Shippit will notify you of progress made throughout your delivery so you know when to expect it. You can contact Shippit directly for any questions relating to the whereabouts of your purchase or if you need to update your shipping address or special instructions (eg. you won’t be home to receive your item) once its left our distribution centre.

Delivery In Australia

Delivery charges are calculated at the checkout based on the delivery address and parcel size. Australian and International orders ship from our distribution centre in Bathurst NSW , Australia using the Shippit smart delivery service. Orders received prior to 1pm will be dispatched on the same day provided they are in stock. Other orders will be dispatched next working day. Please take care to ensure your full address is listed to avoid any delays.

Standard Domestic Shipping

All domestic orders are shipped via Australia Post, Fastway, Couriers Please. Once dispatched, we estimate delivery times of:

Sydney, Melbourne and Brisbane: 1-3 business days 

Adelaide: 2-4 business days
Perth, NT & Tasmania: 5-7 business days
Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days
Remote regional areas can take longer for delivery.
Please note during sale/promotional periods processing time can take up to 2 business days. McDowells holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so.

Express Post
We offer an Express Post next day delivery service at the checkout. Please note Express orders will be shipped on the same day provided the order is received prior to 1pm and the items are in stock. If your item is for an address outside of the Express Post Network, Australia Post will use the fastest possible transport links, but it won’t be covered by the Next Day Guarantee.

PO Boxes & Parcel Lockers 

All orders shipped to a PO Box or Parcel Locker will be shipped via Australia Post Standard or Express.

International Shipping 

We ship Internationally via eParcel International Express (AusPost) and DHL Ecommerce, McDowells will determine the most reliable and efficient delivery service for you. If your destination is unavailable at checkout please contact us at info@mcdowellsherbal.com.
All International order charges are calculated at the checkout.
Once dispatched, we estimate delivery times of:
New Zealand- 3-5 working days
USA/Canada 7-12 working days.
UK 5-7 working days.
Europe 7-12 working days
Asia 3-5 working days
Please note the above times are based upon Metro Areas, Rural locations may take longer.

eParcel International Express is an Australia Post service, via our shipping agent Shippit you will receive complete tracking of your parcel. Please email hello@shippit.com or info@mcdowellsherbal.com if you encounter any issues.

DHL eCommerce is trackable via the DHL Portal, please note once your parcel arrives at the destination country DHL will hand this over to the Local Postal Service for delivery. You can track this shipment by using your DHL Tracking ID. Place this into the online tracking portal of your local postal service.

International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient. We strongly suggest selecting a business address that is occupied between the hours of 9am - 5pm Monday to Friday as your nominated delivery address. McDowells holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so.