Returns policy

International Customers

We do not accept returns from customers outside Australia. Refunds are at the discretion of McDowells and will be based on circumstance and evidence.

Australian Customers

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email.

Despite the above, nothing in these Terms of Purchase alter any rights you may have under Australian Consumer Law. Please ensure you retain proof of purchase of products from our site and the goods in question if you are looking at returning your goods.

To request a return or a refund, please email info@mcdowellsherbal.com for our full return policy and ensure you include your order number which was emailed to you upon processing of your order.

All refund payments will be processed in Australian Dollars and McDowells will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. McDowells will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase or import duties and taxes.

Shipping charges are not refundable.